Apple is famous for providing top-quality products and services, but it’s not always the case when it comes to its customer service. In some cases, customers have had to deal with extremely poor customer service. One such situation was when a customer had a cracked screen on his iPhone. Apple offered him a refund, but he refused. Apple has a long history of refusing to cover broken screens in their products, so this case is definitely not an isolated incident. What do you think? Is Apple really worth the hassle?
Does Apple Care Cover A Cracked Screen?
Apple care covers the cracked screen on your iPhone, but not if u have dropped your phone in water. Apple has a policy that they will not replace items that have been damaged due to liquid contact. But if you had a cracked screen before you put it in the water then apple will replace it as long as you can prove that the screen was already cracked when you put it in the water.
Why Would You Refuse A Refund For A Cracked Screen On An iPhone?
1. I’m not sure if this is true but I heard that if you had a cracked screen on your iPhone then it will not be covered under Apple’s one-year warranty. So if you want to get it fixed then you have to pay for the repair.
2. The repair fee is much cheaper than buying a new iPhone, which is why most people choose to just buy a new phone instead of fixing their old one.
3. My friend’s iPhone had a cracked screen and he bought a new one because he couldn’t afford the repair fee and didn’t want to spend more money on a phone that he was going to replace in about two years anyway.
What Are Some Other Cases Where Apple Has Refused To Cover Broken Screens?
1. If you have a broken screen, Apple will replace it for a fee. But if you have a cracked screen then they won’t replace it at all.
2. If your iPhone gets wet and has water in the charging port, Apple will not fix it even if there is no damage to the actual phone.
3. If you drop your phone and it breaks then they will not fix or replace it, even after the warranty is up. They say that they don’t cover accidents because that’s what insurance is for (which doesn’t make sense because most people don’t buy insurance for their phones).
How Could Apple Improve Its Customer Service?
1. Apple could offer a discount for people who have already paid the repair fee of a broken screen.
2. Apple could also offer discounted repair fees for people who have already bought a new iPhone that is damaged and need it fixed.
3. Apple could also offer a discount for people who have already bought a new iPhone and need to get their old phone fixed.
What Are Some Other Ways That Apple Could Improve Its Customer Service?
1. I think that Apple should have a different policy for liquid damage. For example, if you drop your phone in water, it will still be covered under the warranty but they will replace it with a refurbished product instead of the original one. I think this is fair because you can’t expect them to fix your phone when the water has damaged the inside of it. But if there is no water damage then they should fix or replace it like they do with broken screens.
2. If you buy an Apple product and then get your screen fixed somewhere else then Apple will not cover any accidents that occur after that repair has been made. This is unfair because you still paid for the full warranty when you bought the iPhone and now they won’t cover any accidents even though their screen was replaced by someone else.
3. Apple should also offer some sort of a discount for people who have already paid the repair fee on a broken screen and now need to get their phone fixed again because it was damaged in an accident.
4. Apple should also offer some sort of a discount for people who have already bought a new iPhone and need to get their old phone fixed because it was damaged in an accident.
5. I think that Apple should have a different policy for liquid damage. For example, if you drop your phone in water, it will still be covered under the warranty but they will replace it with a refurbished product instead of the original one. I think this is fair because you can’t expect them to fix your phone when the water has damaged the inside of it. But if there is no water damage then they should fix or replace it like they do with broken screens.
6. If you buy an Apple product and then get your screen fixed somewhere else then Apple will not cover any accidents that occur after that repair has been made. This is unfair because you still paid for the full warranty when you bought the iPhone and now they won’t cover any accidents even though their screen was replaced by someone else.
7. Apple should also offer some sort of a discount for people who have already paid the repair fee on a broken screen and now need to get their phone fixed again because it was damaged in an accident.
7. Apple should also offer some sort of a discount for people who have already bought a new iPhone and need to get their old phone fixed because it was damaged in an accident.
FAQs:
What is the difference between a warranty and insurance?
Warranties are legal contracts, while insurance is a financial contract.
Why do warranties exist? What are they good for?
Warranties exist so that you can have some peace of mind when you buy a product and don’t have to worry about it breaking or not working as intended for a certain period of time after the purchase date. They also give you some leverage with the seller if something goes wrong after the warranty expires because they know that you won’t just throw out your broken product and buy a new one; there is still some incentive for them to fix it even without a warranty because they know that if they don’t, you’ll just tell all your friends and family not to buy their product.
If I buy a warranty from one company, does it cover me if I get my product serviced by another company?
No, warranties only cover the original owner of the product if it was purchased in the same country/region where you bought the warranty. In other words, if you buy an iPhone in the USA and then travel to China and break it, your warranty won’t be valid in China because the USA is not part of China. The same goes for iPhones that are bought in China and then taken to the USA: they are not covered under a USA warranty because they were not purchased in the USA.
