Can’t Hear Phone Calls On iPhone? Troubleshooting Guide 

by usernew
Can't Hear Phone Calls On iPhone

In today’s digital age, our iPhones serve as lifelines for communication, and when you can’t hear phone calls on your device, it can be more than just a frustrating inconvenience – it can disrupt your daily life. Whether you’re experiencing this problem due to hardware issues, software glitches, or network problems, this comprehensive guide is here to help. We will walk you through the common causes of why you can’t hear phone calls on your iPhone and provide step-by-step troubleshooting tips to get your device back to its crystal-clear call quality. Don’t let communication breakdowns derail your day; read on to find solutions to this common issue.

Can’t Hear Phone Calls On iPhone?  

If you can’t hear phone calls on your iPhone, it could be due to hardware problems like speaker or microphone issues, software glitches, or network problems. This article provides a comprehensive troubleshooting guide to help you identify and resolve the issue, ensuring clear and uninterrupted call quality.

Common Causes Of Can’t Hear Phone Calls on iPhone 

There are several common causes for the frustrating issue of not being able to hear phone calls on your iPhone.

  • Hardware Issues: Hardware problems can often lead to audio troubles during calls. Issues with the iPhone’s speaker or microphone can cause audio disruptions. If the speaker is malfunctioning, you won’t be able to hear the caller, and if the microphone is faulty, the person on the other end might struggle to hear you. Additionally, problems with the earpiece can also result in an inability to hear during calls. Physical damage or water exposure can exacerbate these hardware issues.
  • Software Glitches: Sometimes, the culprit behind call audio problems lies in the software. After iOS updates, you may encounter compatibility issues that affect call audio. Third-party apps can also interfere with your call experience, causing disruptions or muting calls unintentionally. Additionally, misconfigured call settings, such as call forwarding or Do Not Disturb, might be causing the problem.
  • Network and Signal Issues: An essential aspect of making and receiving calls is a stable network connection. Poor network connectivity can result in dropped or inaudible calls. It’s important to consider whether your location has a weak cellular signal. Furthermore, carrier-related problems or issues with your SIM card, such as improper insertion or damage, can also lead to audio troubles during calls.
  • Hearing Aid Compatibility: For users with hearing aids, certain compatibility settings on the iPhone can affect call audio. Enabling or disabling the Made For iPhone (MFI) hearing aid mode may be necessary, and some hearing aids might not be fully compatible, leading to audio issues.

Advanced Troubleshooting For iPhone Call Audio Issues

  1. Hearing Aid Compatibility: Check Hearing Aid Settings: If you use hearing aids, go to your iPhone’s settings and ensure that the “Hearing Devices” settings are correctly configured. Adjust settings like “Hearing Aid Mode” and “Audio Routing” as needed to optimize call audio with your hearing aids.
  2. Restore iPhone to Factory Settings: Backup Your Data: Before proceeding with a factory reset, make sure to back up all your important data, including contacts, photos, and apps, to iCloud or your computer. Perform a Factory Reset: Go to “Settings” > “General” > “Reset” > “Erase All Content and Settings.” This will wipe your iPhone clean. Afterward, set it up as a new device. Restore from Backup: Once the reset is complete, you can restore your data and settings from your backup, either from iCloud or your computer. This may help eliminate any software glitches that were causing the audio issue.
  3. Visit an Apple Store or Authorized Service Center: Professional Assessment: If none of the previous steps resolve the problem, and you’re still unable to hear phone calls on your iPhone, it’s time to seek professional help. Schedule a visit to an Apple Store or an Authorized Service Center to have your device thoroughly examined by experts.
  4. Warranty Considerations: Depending on your iPhone’s warranty status, you may be eligible for free or discounted repairs or replacement. Discuss warranty options and potential costs with the service provider.

When To Seek Professional Help?

Knowing when to seek professional help for your iPhone’s call audio issues is crucial to avoid potential complications and further damage. Here are some indicators that it’s time to consult with experts:

  • Persistent Problem: If the issue persists even after trying all the basic and advanced troubleshooting steps outlined in this guide, it’s a clear sign that there may be a more complex underlying problem that requires professional attention.
  • Hardware Damage: If you suspect physical damage to your iPhone, such as water exposure, a cracked screen, or noticeable speaker or microphone issues, it’s advisable to let professionals assess and repair the damage. Attempting DIY fixes on physically damaged devices can worsen the problem.
  • Out-of-Warranty: If your iPhone is no longer covered by warranty, and the issue cannot be resolved through software or basic troubleshooting, seeking professional help is often the most cost-effective option. Repairing or replacing individual hardware components can be expensive, so it’s essential to get an accurate diagnosis from experts.
  • Complex Software Issues: Some software issues can be complex and require specialized tools and expertise to diagnose and resolve. If you suspect that your call audio problems are due to intricate software conflicts or corruption, consulting with professionals who have the necessary tools and knowledge is advisable.
  • Loss of Functionality: If your iPhone experiences a complete loss of call audio functionality or exhibits unusual behavior that affects other aspects of the device, such as frequent crashes or unresponsive touch screens, it’s best to have professionals assess the overall health of your device.
  • Warranty Coverage: If your iPhone is still under warranty, you should seek professional help through an Apple Store or Authorized Service Center as soon as possible. Warranty coverage typically includes free or discounted repairs for eligible issues.

How To  Preventive Measures?

Preventive measures can help you avoid experiencing call audio issues on your iPhone in the future. Here are some steps you can take to maintain clear and uninterrupted call quality:

Regularly Update iOS:

Stay up to date with the latest iOS updates from Apple. These updates often include bug fixes and improvements that can resolve software-related call audio problems.

Be Cautious with Third-Party Apps:

Carefully review and monitor the third-party apps you install on your iPhone. Some apps may conflict with the Phone app or cause software glitches that affect call audio. Remove or update any problematic apps promptly.

Keep the iPhone Clean and Dry:

Protect your iPhone from physical damage and water exposure. Use a protective case to shield it from drops and accidents. Avoid using your iPhone in wet or humid conditions, and be cautious when using it near liquids.

Use Headphones and Bluetooth Accessories:

If you frequently encounter call audio issues, consider using headphones or Bluetooth accessories for calls. This can bypass potential issues with the iPhone’s built-in speaker and microphone, providing a more reliable call experience.

Manage Call Settings:

Periodically review your call settings in the Phone app. Ensure that call forwarding, Do Not Disturb mode, or any other settings that may affect call audio are correctly configured.


In conclusion, addressing “can’t hear phone calls on iPhone” issues requires a systematic approach, from diagnosing the root causes to applying appropriate troubleshooting steps. By following our comprehensive guide and adopting preventive measures, you can enhance your iPhone’s call audio reliability. Remember that seeking professional help when needed, especially under warranty, is essential. With these strategies, you can enjoy uninterrupted and crystal-clear conversations on your iPhone.


Why Can’t I Hear Phone Calls On My Iphone?

Possible causes include hardware issues (e.g., speaker problems), software glitches, network connectivity problems, or call settings misconfigurations.

How Do I Fix Call Audio Issues On My Iphone?

Start by troubleshooting common causes like restarting your device, checking for software updates, and ensuring your network connection is stable. Advanced steps may involve restoring your device to factory settings or seeking professional help.

Is It Possible To Fix Call Audio Problems Caused By Water Damage?

Yes, but it often requires professional repair. Turn off your iPhone immediately, dry it thoroughly, and consult with experts to assess and repair any water damage.

Can Third-Party Apps Affect Call Audio Quality On My Iphone?

Yes, some apps can conflict with the Phone app or cause software glitches. Updating or removing problematic apps can help resolve call audio issues.

When Should I Seek Professional Help For Call Audio Problems?

Consider professional help if issues persist after trying basic troubleshooting, if you suspect hardware damage or complex software issues, or if your iPhone is still under warranty.

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